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What are your delivery times?

We strive to process and ship orders within 1-4 business days. Delivery times may vary depending on your location, but for ON and QC, you should receive your order within 1 to 4 business days after shipping.

What are the shipping fees?

Shipping is free for orders of $49 or more before taxes and after discounts for Ontario and Quebec. For the rest of Canada, shipping is free for orders of $99 or more before taxes and after discounts.

Do you accept returns?

Yes, we accept returns within 14 days of receiving your order, provided the products are unused and in their original packaging. If the return does not meet these conditions, no refund will be issued. A return fee of $15 will be deducted from the refunded amount.

***All items marked "final sale" are neither refundable nor exchangeable.***

How and when can we contact you?

You can contact us via our online form, by email at info@mlabelle.com, or through live chat. Our customer service team is available Monday to Friday, from 9 AM to 5 PM.

How can I modify or cancel an order after it has been placed?

Please contact us as soon as possible.

Are there any warranties?

To apply a warranty on a styling tool, you will need your invoice as well as the box of the tool in question. The predetermined warranty period can be found directly on the product page and on your invoice.

My order was delivered but has damage, what should I do?

You must send us photos of the package as soon as possible. Please contact us by email here.

Why is my refund is not complete?

A $15 fee is deducted from the refund amount in certain cases:

  • The delivery was refused, and the package was returned to us.
  • The return of the order was not due to an error on our part.